Privacy Policy

We may collect information you provide directly, including files you upload for transcription, payment-related details processed through our payment provider, and any information you submit when contacting us.

We may also collect limited technical information such as IP address, browser type, device information, and basic usage data needed to operate, secure, and improve the service.

We use information to:

• provide transcription, summarization, and related output;
• process payments and prevent fraud;
• maintain service reliability, security, and performance;
• respond to support requests and operational questions;
• comply with legal obligations.

Audio, video, transcripts, and generated analyses are processed for the purpose of delivering the service you request. We take all the steps we can to protect this content.

We may rely on third-party infrastructure and service providers for hosting, storage, analytics, AI processing and payments. Those providers may process data on our behalf as needed to deliver the service.

We retain data for as long as reasonably necessary to operate the service, fulfill transactions and comply with legal obligations. Retention periods may vary depending on the type of data and operational needs.

Your information may be processed in countries other than your own, depending on where our service providers operate. When required, we aim to use appropriate safeguards for such transfers.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date on this page.

Questions about this Privacy Policy can be directed using the contact information made available on transcribe.be.